Support – We’re Happy to Help!

Jriede Support: If you’re looking for support for a knitting pattern by Julia Riede, here’s the place to find help, assistance and support for my knitting patterns and books.

If you need support with my knitting patterns or books please feel free to send an email to support@knitting.today anytime.

Frequently Asked Questions

How can I add patterns to my Ravelry library?

You can add pattern purchases from knitting.today to your Ravelry library here. Please have your order id (stated in the confirmation email and on the checkout confirmation page) ready for this purpose.

I tried to add a pattern to my Ravelry library but it didn’t work!

Adding patterns to your library only works for paid purchases, not for free patterns or Friday Freebies.

At this time, only orders placed on knitting.today – not jriede.com – can be added. We’re working on adding support for those patterns in the near future.

How can I add free patterns to my Ravelry library?

Free patterns – the ones being free all the time, not just as part of a Friday Freebie or similar promotion – can be added to your Ravelry library by looking up the pattern name on Ravelry, and then clicking “Add to library”.

Where can I find my order numbers?

Your order number can be found in the confirmation email you receive after each purchase. Look for emails with a subject similar to “Your knitting.today order from <DATE> is complete (example: “Your knitting.today order from January 13, 2018 is complete”).

In this email, find the line stating Order #<SOME NUMBER>  – example: Order #11111 (

I don’t have my order emails anymore. Can I add patterns anyway?

We are working on listing your order numbers based on the email address you used for pattern purchases on knitting.today to support adding your patterns. This feature will be available in the near future.

I need assistance with one of your patterns. Where can I get help?

Please send an email to support@knitting.today and let us know the pattern name, and the problem you encountered. We’ll get in touch with you shortly with pattern assistance.

Where can I get paperback editions of your books?

Only electronic books (ebooks) are sold on Ravelry and in the shop here at knitting.today. If you would like to purchase a paperback version of one of my books you can get them on Amazon.

I think I found an error!

We appreciate your feedback about possible errors in our knitting patterns. All patterns are tested extensively before publishing, but we’re aware that sometimes errors still sneak in and cause problems. In this case, we encourage you to report any issues – please send an email to support@knitting.today and let us know the pattern name, and a brief description of the error encountered. We’ll get in touch with you shortly and will do our best to fix the issue.

Thank you!

Julia & Steve <3

 

 

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